At Vruksha Silk and Sarees, we aim to provide a smooth and timely delivery experience for our customers. Below is our shipping policy detailing how we process and ship your orders.
1. Shipping Locations
We offer shipping to:
Domestic: All major cities
2. Processing Time
Orders are processed within 3-5 business days after payment confirmation.
Custom-made or personalized orders may take longer, and the estimated processing time will be communicated at the time of purchase.
Orders are not processed or shipped on weekends or public holidays.
3. Shipping Charges
We offer free shipping on orders above ₹10000. For orders below this amount, a standard shipping charge be applied.
International Shipping: Shipping rates vary based on the destination and will be calculated at checkout. Any additional customs duties or taxes are the responsibility of the customer.
4. Estimated Delivery Time
Domestic Deliveries: Orders are typically delivered within 5-10 business days from the date of shipping, depending on your location.
International Deliveries: Delivery times vary by destination but generally take between 10-15 business days. Delays may occur due to customs processing.
5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number. You can track your order through our website or directly with the courier service.
6. Shipping Delays
While we strive to ensure timely deliveries, there may be occasional delays due to unforeseen circumstances such as weather conditions, customs delays, or public holidays. In such cases, we will keep you updated on the status of your shipment.
7. Damaged or Lost Packages
If your package arrives damaged or is lost in transit:
Damaged Packages: Please notify us within 48 hours of receiving the package and provide images of the damage. We will work with the courier to resolve the issue.
Lost Packages: If your order is marked as delivered but you did not receive it, please contact us immediately. We will assist in locating the package or arrange a replacement.
8. Customs and Duties (International Orders)
For international shipments, any additional customs fees, import duties, or taxes imposed by the destination country are the responsibility of the customer. We recommend checking with your local customs office for information on potential charges.
9. Contact Us
If you have any questions about shipping or need further assistance, please reach out to us:
Vruksha Silk and Sarees
Email: vrukshasilks@gmail.com
Phone:+9195918 65916